Terms of Use

Veta Virtual General Terms and Conditions (herein the “Terms”):

1. The Client is defined as the individual or entity that has engaged and provisioned services from Veta Virtual Inc., herein the “Company”.
2. The entire agreement between Client and Company is defined as these Terms herein, the Service Policy herein, and any other amendments that have been communicated and agreed by both parties in writing (collectively, the “Agreement”).  Email is considered a valid form of communication.  Only an executive officer of Company is duly authorised to make amendments to the Agreement on behalf of Company.  If any conflicts between executed amendments exist with these Terms, the executed amendment governs.  If any conflicts between versions of amendments exist, the most recent executed amendment governs.
3. Company strives to maintain a healthy and positive work environment for our team members.  Client understands and agrees to be respectful and courteous when addressing any member of our team and to make any requests from our team with reasonable expectations of time for acknowledgement and implementation.  We consider a reasonable acknowledgement time for any written requests (email, customer web dashboard, slack messages) to be one business day for operational updates (schedule changes, phone number updates), and one to three business days for account or technical changes.  Implementation time of any request will be communicated in writing if longer than three business days from date of acknowledgement.  If urgent issues arise, please contact us by phone.  Deviations by Company for acknowledgement times will not be considered a material breach of this Agreement.
4. Any month-to-month services require one month advance written notice for cancellation.  
5. Any fixed term commitment services longer than one month (ie. 12/24/36 months) paid on a monthly basis incur an early termination fee equivalent to 50% of the remainder of the cost of the commitment period.  The final payment, including any early termination fee, will be automatically charged to the payment method on file unless other arrangements are agreed upon by both parties in writing in advance of cancellation.
6. Any services are automatically charged to the payment method on file at the beginning of the next billing cycle, in addition to any additional minutes or services also used in the previous month, if applicable.
7. Billable minutes include the full duration of each call, as well as any manual preparation, follow-up or handling time our team members perform before or after each call.
8. Additional minutes are any usage that exceeds the plan allotment.  Any minutes not utilised do not roll over to future months.
9. Additional minutes are billed at a minimum of 50% of the Client’s base per-minute plan rate.   Our team strives to notify Client when all plan minutes are consumed, and usage can be checked at any time on your client web dashboard at dashboard.vetavirtual.com.  Clients are solely responsible to monitor their usage and are responsible for all minutes used, regardless of any notice we may strive to provide as a courtesy.
10. Unless otherwise agreed upon by both parties in writing, each billing cycle is one calendar month, and billing is processed at the beginning of each month.  A prepaid plan billing cycle will include the future month (prepaid), and will reconcile any additional minutes from the previous month.
11. Company offers no refunds for any payments made.
12. On a case-by-case basis and at the sole discretion of Company, Client may receive a non-transferrable, non-monetary credit for any service issues that may occur due to technical or other errors.  Issuance of a credit does not constitute any admission of liability or responsibility by Company.
13. Company will make commercially reasonable efforts to provide the agreed upon services to the Client.  Company will make commercially reasonable efforts to resolve any material issues that arise during the rendering of services to the Client within five ( 5 ) business days written notice provided by Client and acknowledged by Company.
14. To continually improve our service and to perform routine quality assurance, Company may create audio recordings of calls and maintain the call recordings and call metadata (“call data”) for a period up to twenty-four    ( 24 ) months after the call has transpired.  Company may elect to keep call data beyond this period for training, research, and other purposes, and may share call data with third party vendors that are assisting Company to make our service better.  Clients may choose to opt out of our quality assurance program for any future calls by submitting a request in writing to billing@vetavirtual.com.  Please allow five business days for acknowledgement and processing.  Please note that our quality assurance program is critical to maintaining our high quality service for you, and we highly recommend participating in the program.
15. Company reserves the right to update these Terms from time to time with one month advance notice to the Client sent to the most recent email address on file.  If Client has agreed to a fixed term commitment longer than one month, the Client may choose to opt out or may terminate the Agreement with one billing period written notice.
16. Company reserves the right to terminate services at any time with thirty days notice, or if the Client has materially breached any component of this Agreement, Company reserves the right to terminate the Client immediately.
17. Non-Disparagement. During and after any engagement with the Company, regardless of how, when or why such engagement ends, (a) Client shall not make, either directly or by or through another person or entity, any oral or written negative, disparaging or adverse statements or representations of or concerning the Company or its parent, subsidiaries or affiliates, any of their other clients or businesses or any of their current or former officers, directors, employees or shareholders. Nothing in this clause herein shall prohibit (i) critical communications between you and the Company in connection with the engagement or this Agreement or (ii) you or any Company person, officer or affiliate from disclosing truthful information if legally required (whether by oral questions, interrogatories, requests for information or documents, subpoena, civil investigative demand or similar process). 
18. No Warranty.  COMPANY MAKES NO WARRANTIES OF ANY KIND, INCLUDING BUT NOT LIMITED TO WITH RESPECT TO THE ONLINE PLATFORM, THE SERVICES PROVIDED, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY DISCLAIMS ALL CONDITIONS, REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, WITH RESPECT TO THE ONLINE PLATFORM, THE SERVICES PROVIDED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS.
19. Severability.  In case any one or more of the provisions contained in the Agreement shall for any reason be held to be invalid, illegal or unenforceable in any respect, such invalidity, illegality or unenforceability shall not affect any other provisions of this Agreement, but this Agreement shall be construed as if such invalid or illegal or unenforceable provision had never been contained herein. Upon such determination that any term or other provision is invalid, illegal or unenforceable, the court or other tribunal making such determination is authorised and instructed to modify this Agreement so as to effect the original intent of the parties as closely as possible so that the transactions and agreements contemplated herein are consummated as originally contemplated to the fullest extent possible.
20. Governing Law and Jurisdiction; Attornment.  The entire Agreement shall be governed by and construed in accordance with the laws of the Province of Ontario and the laws of Canada applicable therein and the Client hereby irrevocably attorns to the jurisdiction of the courts of Ontario.
21. Limitation of Liability; Indemnity.  CLIENT AGREES, TO THE FULLEST EXTENT PERMITTED BY LAW, TO LIMIT THE LIABILITY OF COMPANY AND ITS PARENT, SUBSIDIARIES, AFFILIATES, PARTNERS, OR VENDORS FOR ANY AND ALL CLAIMS, LOSSES, COSTS, DAMAGES OF ANY NATURE WHATSOEVER OR CLAIMS EXPENSES FROM ANY CAUSE OR CAUSES, SO THAT THE TOTAL AGGREGATE LIABILITY OF COMPANY AND ITS PARENT, SUBSIDIARIES, AFFILIATES, PARTNERS, OR VENDORS SHALL NOT EXCEED IN THE AGGREGATE THE TOTAL FEES PAID BY CLIENT TO COMPANY DURING THE ONE ( 1 ) MONTH PERIOD IMMEDIATELY PRIOR TO THE TIME SUCH CLAIM AROSE.   IT IS INTENDED THAT THIS LIMITATION APPLY TO ANY AND ALL LIABILITY OR CAUSE OF ACTION WHATSOEVER IN TORT, CONTRACT, EQUITY OR OTHERWISE, HOWEVER ALLEGED OR ARISING, UNLESS OTHERWISE PROHIBITED BY LAW.  NOTWITHSTANDING THE FOREGOING, UNDER NO CIRCUMSTANCES WILL COMPANY OR ITS PARENT, SUBSIDIARIES, AFFILIATES, PARTNERS, OR VENDORS BE HELD LIABLE FOR CONSEQUENTIAL DAMAGES, LOST PROFITS OR PUNITIVE DAMAGES.  CLIENT FURTHER AGREES TO INDEMNIFY, DEFEND AND HOLD COMPANY HARMLESS FROM AND AGAINST ANY AND ALL LIABILITIES, JUDGMENTS, CLAIMS, CAUSES OF ACTIONS, COSTS, FEES, FINES AND ATTORNEYS’ FEES ARISING FROM OR RELATING TO ANY BREACH OF THESE TERMS BY CLIENT.

Version:  VVRSP.2023.1.4 – 19 Sep 2023