Veta Virtual | Virtual Receptionist Canada

Phone answering service

Reduce Cost, Increase Productivity

virtual assistant toronto

Phone answering services

We provide dependable and high-quality answering services. Phone answering services are ideal for companies that don’t have the time or resources to handle their phones on their own.

We employ a staff of English-speaking customer care representatives who can take calls from everywhere in the country and never have to redirect callers. This also lowers the chances of misunderstandings, shortens call completion time, and improves customer satisfaction.

Answering Services

When you need to project a professional, corporate image to clients and potential callers, outbound (or inbound) Veta live voice answering services help businesses of all sizes project a professional, corporate image on the front line.

Call Center Services

Veta Virtual call center services is available to answer your potential customer calls, emails and chats and keep your business operating 24/7.

247 Urgent Call Response Service

Veta Virtual Phone Answering service sends first responders to the scene of an emergency fast. It also gives your on-call staff with essential information, so they can act quickly.

Improve Your Business Performance

How could you make the most of our inbound call center services to enhance your company's performance? At every hour of the day, 365 days a year, with our inbound telephone answering services, you'll have a virtual receptionist line taking your calls. We'll work with you to develop virtual reception solutions that will help you achieve your specific business goals.

Professional Phone Answering Service

Our virtual receptionist telephone answering services can help your small business seem professional. We realize that inbound call centre customer service is a difficult art that must be honed through practice and study. If you're a small or medium-sized business, chances are you don't have the time or resources to teach your employees these abilities. You won't have to with our answering services in Veta Virtual. Our CSRs are skilled in handling client care, customer service, and problem solving. We provide support for all sorts of phone services, including remote receptionist.

4 reasons to use a virtual receptionist

Top Reason to use a Receptionist Service

Canada is a powerhouse of innovation, with many small businesses leading the charge to success. Unfortunately for these companies and their employees though it can be difficult when they need help on tasks like answering calls from customers who want immediate attention or filling out forms because there’s no one around! In order maintain customer satisfaction at all times (especially since most people prefer personal human contact), an excellent solution would be outsourcing this work entirely by using virtual receptionists who will field your questions while also ensuring high quality service standards are met every single time – freeing up valuable team members’ time so everyone has more opportunities in other areas where creativity matters even more such as marketing strategy development

One of the most important things you can do for your customers is to ensure that they always have an expert in-house. A good answering service will make sure their needs are met with professionalism and care, while also boosting retention rates which means happier clients!

A quality call center provides excellent customer support and call answering services by providing reliable communication channels. When companies invest time training employees on how best handle certain situations or questions from potential buyers, it results into improved experience overall – especially when these skilled professionals know exactly what tone should be used depending on circumstance (e). The right company benefits greatly because consumers tend not only become loyal but purchase more often due just doing business locally rather than online if there weren’t any options available.

Maintaining a receptionist can help your business maintain its image as prestigious and refined. When you have an answering machine at the desk, it signals that the company has professionals on staff who are ready to serve their customers’ needs with care for all of those involved in this process–from callers themselves seeking information or directions through employees making transactions during office hours (and even late nights!).

A receptionist is the backbone of any company, and maintaining one can give your business that professional image you’ve been trying to achieve. A virtual assistant will answer phones for you when they aren’t busy at work or with customers in need; this way people know where to go if they want something handled promptly without waiting on hold forever! Our virtual receptionists can even deliver appointment reminders to reduce no-shows and last-minute cancellations.

We will send you a weekly or monthly report on your talented virtual assistants activities. All of the activities are tracked in our software down to the minutes. This way you can make sure all of the hours tracked are accurate.

We accept payment with all major credit cards. And your rate depends on the number of hours needed per week and the complexity of tasks you are looking to accomplish.

Most of our virtual assistants are experienced and skilled in providing great customer service. If you are not happy with your virtual assistant, you can contact our Customer Success team and we will find a solution for you.

You can communicate using phone, email, text, audio, video chat, or instant messaging software

Traditional answering services typically only take and forward messages without personalization. Customers feel like they are talking to someone who has no connection to the business itself.

At VETA, our live virtual receptionist will take your phone calls as if they are your in-house employee who will be answering calls, creating custom greetings, giving pricing information, scheduling appointments for you, and answering questions while also taking messages and screening calls.

We make sure our remote receptionist help your business grow! Simply pick a plan that fits your call volume, follow the signup form and the welcome email, then you are good to go! Our experienced receptionist will begin taking your calls.
Your usage time with our live receptionist is calculated by adding up the Call Time and After-Call Work Time (when we type the call notes and send them to you) which equals the Total Handle Time. For example, if the call lasted 30 seconds and it took our receptionist 30 seconds to send out the call notes, you will be billed for 1 minute of usage. We always charge up to the exact second so we won’t round up the time like other receptionist services. We train our agents properly, give them the most efficient systems and processes so they can work fast, and minimize your bill!
Yes you can! It is free to change your plan and we encourage you to plan ahead and determine how many minutes you need on a month to month basis. We will also monitor your usage and pick out the best plan for you so you will have the most efficient bill with the less wasted minutes.
If you need a custom plan that is not currently offered in the pricing list, please tell us what you need and we can find a way to work with you!
Transferred calls don’t count towards your usage so you don’t have to worry about getting charged extra.
Yes, you can choose to forward your calls to us whenever you like, whether it is part-time or when you are too busy to answer calls (call overflow).

We currently have 3 different options:

  1. Forward customer calls calls to us using your existing phone provider. We recommend you using a service like Grasshopper or Google Voice to host your business number
  2. We can provide a new phone number for you to publish online
  3. Port your existing phone number to us

Our receptionist will use a custom greeting that you provide, take down all relevant information, answer questions on your behalf, transfer calls if needed, and send you a call summary after each call. Most of the time, your clients won’t even know they are talking to a virtual receptionist because our agents act like your in house receptionist to provide the best experiences for your callers.

Yes we can, we can work with the calendar software you are currently using to schedule appointments for you.

We will adapt our call handling to both your business and your needs, you can customize and set up how you want your business calls to be transferred by simply putting the rules in the call instruction. We can either ask you first before transferring the call or transfer based on pre written instruction.

You may update us on your location or whereabouts whenever you like using email. It will make the customer and call feel more personal when we say “Kevin is at the bank right now, but I am happy to take a message for him or offer you his voicemail box”.

Please check out our services here. We also provide virtual assistant services to our clients as well, this includes general admin, market research, email management, calendar management, data entry, and much more than any call center industry.

In order to provide you and your customers the best experiences, we provide a maximum of 5 to 6 dedicated receptionists to your business. We do this so you can get experienced agents who know your business already unlike other virtual receptionist providers who will assign any free agents to your account.