Live Phone answering service

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Telephone answering services

Telephone answering services are businesses that provide live answering services for other businesses. These services can include taking messages, routing calls, and providing customer service. Telephone answering services can be used by either a big data consulting firm or a small business. There are also many types of answering services, from basic answering services, call center services, virtual receptionist services, inbound call centre services and so much more.


There are many benefits to using a telephone answering service. First, it can save money by eliminating the need to hire their own in-house receptionist or customer service team. Additionally, telephone answering services can provide around-the-clock coverage through a virtual receptionist. This can be especially beneficial for companies that receive a high volume of inbound services.


Another benefit of using a telephone answering service is that it can help to improve customer satisfaction and retention rates. This is because customers will always be able to reach someone at the business, even if it is after hours. Additionally, telephone answering services can help to screen calls, which can save time by only forwarding calls that are truly important.


Overall, telephone answering services can be a great solution for businesses of all sizes. They can provide many benefits, including saving money, improving customer care, and providing around-the-clock coverage. If you are looking for a way to improve your business’s telephone coverage, a telephone answering service may be the perfect solution.

What are different types of telephone call answering services?

There are a variety of different types of answering services available to businesses. The type of service that is right for your business will depend on your specific needs and goals.


Some of the top answering services include:


1. Message taking services – These services provide live operators who can take messages for your business. This can be beneficial if you need someone to answer calls during after-hours or if you are unable to answer calls yourself.


2. Call routing services – These services can help to forward calls to the appropriate person or department within your company. This can be helpful in ensuring that customers reach the right person the first time they call, which can save time and improve customer experience.


3. Appointment scheduling services – These services can help to schedule appointments for your customers. This can be helpful in reducing no-shows and ensuring that your customers are able to see the right person at the right time.


4. Virtual receptionist services – These services provide live operators who can act as a virtual receptionist for your business. This can be beneficial if you do not have an in-house receptionist or if you need someone to answer calls during after-hours.


5. Inbound services – These services are great for receiving incoming calls in a professional manner and will be able to answer promptly or redirect as needed.


6. Outbound services – These services are great for responding back to customers calls or following up from a missed call, and help improve overall customer experience.


7. Technical support services – These services can provide technical support for your customers. This can be helpful if you offer a complex product or service.


8. Order taking services – These services can help to take orders from your customers. This can be helpful in increasing sales and improving customer service.


Answering service companies are fully versed in the various types of answering services, and it’s up to you to make sure that you choose the appropriate answering service for your phone calls.


How do I choose a call answering service?

When choosing from virtual receptionists, there are a few important factors to consider. By taking the time to choose the right service, you can ensure that your business is able to take advantage of the benefits listed above.


Some of the factors to consider when choosing virtual reception solutions include:


1. Cost – The cost of call center services will vary depending on the specific services offered. Be sure to compare costs between different providers to ensure that you are getting the best value for your money.


2. Services offered – As mentioned above, there are a variety of different types of call center services available. Be sure to choose a service that offers the specific type of coverage that you need for your business.


3. Flexibility – The best telephone call answering services will be flexible in order to meet the needs of your business. Be sure to choose a service that is able to scale up or down as needed in order to provide the coverage that you need.


4. Customer service – The quality of customer service offered by call center services is important. Be sure to choose a provider that offers friendly and helpful customer service representatives.


5. Reputation – When choosing any type of service provider, it is important to consider the reputation of the company. Be sure to read online reviews and speak with other businesses in order to get a better idea of the quality of the service that you can expect to receive.


By taking the time to consider each of the factors above, you can be sure to choose the best call center services for your business. By doing so, you can take advantage of the many benefits that these services have to offer.

Market Research

Have your virtual assistant do web research for you so that you may gather information from the internet notices, chat rooms, forums, blogs, and other databases. Virtual assistants can aid you in achieving organizational objectives while also assisting with other duties along the way.

Website Update

A transcription service assistant may assist in converting speech to a written or electronic text document. Your virtual assistants could handle all of your transcription work, including the minor details.

Lead Generation

You may hire Virtual Assistants to help you build databases of leads and contacts in any area you choose.

Marketing Content Management

You can maximize your company's growth by having your virtual assistant create and manage content to utilize with your marketing campaigns. Outsourcing data entry work may be beneficial for any business in Canada, since it saves time and allows you to focus on more important tasks. It will cut down on low-priority data entry activities while also allowing you to devote more attention to your core business operations.

Daily Business and Personal Scheduler

Your personal assistant can assist on daily business and personal tasks, they can do scheduling appointments, personal errands, time consuming administrative work, pick up your phone calls, travel arrangements, and research, typing, compiling and preparing reports, email management, presentations and correspondence etc.

Data Entry

Assistants can assist the rest of your marketing team with procedures like data entry, administrative tasks, scheduling meetings, creating content, and managing social media accounts. Assistants may be required to analyze various pricing elements for potential marketing initiatives and manage existing campaigns by sifting relevant information from the marketing, sales, and advertising teams.

Benefits of using a phone answering service

There are many benefits that your business can experience by using answering services. Not only will they bolster your customer support departments, virtual receptionists provide your business with a constant professional customer experience.


Some of these benefits include:


1. Cost savings – By using answering services, you can save on the cost of hiring and training in-house staff to handle your calls. Additionally, you will not need to pay for the overhead associated with maintaining an in-house reception area.


2. Increased telemarketing success – Customers will appreciate being able to reach someone at your business at any time of day or night. This can help to increase customer satisfaction and retention rates.


3. Improved efficiency – Virtual receptionist services can help to screen calls, which can save you time by only forwarding calls that are truly important.


4. Around-the-clock coverage – Answering services can provide coverage for your business 24 hours a day, 7 days a week. This can be especially beneficial for businesses that receive a high volume of after-hours calls.


If you are looking for a way to improve your business’s telephone coverage, a virtual receptionist may be the perfect solution. By taking advantage of the benefits listed above, you can improve the efficiency and effectiveness of your business while providing an outstanding level of customer service.


What Are The Advantages To Hiring
Virtual Assistants For You Company?

A ideal virtual assistant specializes in a certain area or be able to complete several jobs. They should have worked for different sorts of businesses as well as the ability to adjust to various settings.

Hiring a virtual assistant does not require any modification to your company’s physical space, since they work remotely.

Using a virtual assistant can save you time and money. You don’t have to go through a lengthy hiring or interview process very often. And you may save money by employing a virtual assistant as an as-needed contract worker rather than a full-time salaried employee.

Hiring a virtual assistant may help you be more productive while also assuring that clients get prompt answers. For example, if you are too busy to respond promptly to customer questions, a virtual assistant may assist you with this duty. 

We will send you a weekly or monthly report on your talented virtual assistants activities. All of the activities are tracked in our software down to the minutes. This way you can make sure all of the hours tracked are accurate.

We accept payment with all major credit cards. And your rate depends on the number of hours needed per week and the complexity of tasks you are looking to accomplish.

Most of our virtual assistants are experienced and skilled in providing great customer service. If you are not happy with your virtual assistant, you can contact our customer success team and we will find a solution for you.

You can communicate using phone, email, text, audio, video chat, or instant messaging software.

We make sure our remote receptionist help your business grow! Simply pick a plan that fits your call volume, follow the signup form and the welcome email, then you are good to go! Our experienced receptionist will begin taking your calls.

Your usage time with our live assistant is calculated by adding up the Call Time and After-Call Work Time (when we type the call notes and send them to you) which equals the Total Handle Time. For example, if the call lasted 30 seconds and it took our receptionist 30 seconds to send out the call notes, you will be billed for 1 minute of usage. We always charge up to the exact second so we won’t round up the time like other assistant services. We train our agents properly, give them the most efficient systems and processes so they can work fast, and minimize your bill!

Yes you can! It is free to change your plan and we encourage you to plan ahead and determine how many minutes you need on a month to month basis. We will also monitor your usage and pick out the best plan for you so you will have the most efficient bill with the less wasted minutes.

If you need a custom plan that is not currently offered in the pricing list, please tell us what you need and we can find a way to work with you!

Transferred calls don’t count towards your usage so you don’t have to worry about getting charged extra.

Yes, you can choose to forward your calls to us whenever you like, whether it is part-time or when you are too busy to answer calls (call overflow).

We currently have 3 different options:

  1. Forward customer calls calls to us using your existing phone provider. We recommend you using a service like Grasshopper or Google Voice to host your business number
  2. We can provide a new phone number for you to publish online
  3. Port your existing phone number to us

Our receptionist will use a custom greeting that you provide, take down all relevant information, answer questions on your behalf, transfer calls if needed, and send you a call summary after each call. Most of the time, your clients won’t even know they are talking to a virtual receptionist because our agents act like your in house receptionist to provide the best experiences for your callers.

Yes we can, we can work with the calendar software you are currently using to schedule appointments for you.

We will adapt our call handling to both your business and your needs, you can customize and set up how you want your business calls to be transferred by simply putting the rules in the call instruction. We can either ask you first before transferring the call or transfer based on pre written instruction.

You may update us on your location or whereabouts whenever you like using email. It will make the customer and call feel more personal when we say “Kevin is at the bank right now, but I am happy to take a message for him or offer you his voicemail box”.

Please check out our services here. We also provide virtual assistant services to our clients as well, this includes general admin, market research, email management, calendar management, data entry, and much more than any call center industry.

In order to provide you and your customers the best experiences, we provide a maximum of 5 to 6 dedicated receptionists to your business. We do this so you can get experienced agents who know your business already unlike other virtual receptionist providers who will assign any free agents to your account.