Traditional answering services typically only take and forward messages without personalization. Customers feel like they are talking to someone who has no connection to the business itself.

At VETA, our receptionists will take your calls as if they are your in-house employee who will be answering calls, giving pricing information, scheduling appointments for you, and answering questions while also taking messages and screening calls.

We make sure our business services your needs! Simply pick a plan that fits your call volume, follow the signup form and the welcome email, then you are good to go! Our experienced receptionist will begin taking your calls.

Please view our virtual receptionist plans here. All of our plans are month to month without contracts, and they all include a pre-set number of minutes and with an overage charge for each plan.

Your usage time is calculated by adding up the Call Time and After-Call Work Time (when we type the call notes and send them to you) which equals the Total Handle Time. For example, if the call lasted 30 seconds and it took our receptionist 30 seconds to send out the call notes, you will be billed for 1 minute of usage. We always charge up to the exact second so we won’t round up the time like other receptionist services. We train our agents properly, give them the most efficient systems and processes so they can work fast, and minimize your bill!

Yes you can! It is free to change your plan and we encourage you to plan ahead and determine how many minutes you need on a month to month basis. We will also monitor your usage and pick out the best plan for you so you will have the most efficient bill with the less wasted minutes.

If you need a custom plan that is not currently offered in the pricing list, please tell us what you need and we can find a way to work with you!