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FAQ

You asked – so we answered!

(No pun intended as we are a Virtual Receptionist company.)

Traditional answering services typically only take and forward messages without personalization. Customers feel like they are talking to someone who has no connection to the business itself.

 

At VETA, our receptionists will take your calls as if they are your in-house employee who will be answering calls, giving pricing information, scheduling appointments for you, and answering questions while also taking messages and screening calls.

We make sure our business services your needs! Simply pick a plan that fits your call volume, follow the signup form and the welcome email, then you are good to go! Our experienced receptionist will begin taking your calls.

Please view our virtual receptionist plans here. All of our plans are month to month without contracts, and they all include a pre-set number of minutes and with an overage charge for each plan.

Your usage time is calculated by adding up the Call Time and After-Call Work Time (when we type the call notes and send them to you) which equals the Total Handle Time. For example, if the call lasted 30 seconds and it took our receptionist 30 seconds to send out the call notes, you will be billed for 1 minute of usage. We always charge up to the exact second so we won’t round up the time like other receptionist services. We train our agents properly, give them the most efficient systems and processes so they can work fast, and minimize your bill!

Yes you can! It is free to change your plan and we encourage you to plan ahead and determine how many minutes you need on a month to month basis. We will also monitor your usage and pick out the best plan for you so you will have the most efficient bill with the less wasted minutes.

If you need a custom plan that is not currently offered in the pricing list (hyperlink to pricing page), please tell us what you need and we can find a way to work with you!

Transferred calls don’t count towards your usage so you don’t have to worry about getting charged extra.

Yes, you can choose to forward your calls to us whenever you like, whether it is part-time or when you are too busy to answer calls (call overflow).

We currently have 3 different options:

    1. Forward calls to us using your existing phone provider. We recommend you using a service like Grasshopper or Google Voice to host your business number
    2. We can provide a new phone number for you to publish online
    3. Port your existing phone number to us

Our receptionist will use a custom greeting that you provide, take down all relevant information, answer questions on your behalf, transfer calls if needed, and send you a call summary after each call. Most of the time, calls won’t even know they are talking to a virtual receptionist because our agents act like your in house receptionist to provide the best experiences for your callers.

Yes we can, we can work with the calendar software you are currently using to schedule appointments for you.

We will adapt our call handling to your unique business and your needs, you can customize and set up how you want your business calls to be transferred by simply putting the rules in the call instruction. We can either ask you first before transferring the call or transfer based on pre written instruction.

You may update us on your location or whereabouts whenever you like using email. It will make the customer and call feel more personal when we say “Kevin is at the bank right now, but I am happy to take a message for him or offer you his voicemail box”.

We operate 8AM to 8PM EST. After hour calls will be sent to your dedicated voicemail box or your cell phone.

In order to provide you and your customers the best experiences, we provide a maximum of 5 dedicated virtual receptionists to your business. We do this so you can get experienced agents who know your business already unlike other virtual receptionist providers who will assign any free agents to your account.

Our receptionists are mostly based in the US and Canada, with some based in Europe.