Some business owners use a virtual assistant in lieu of a virtual receptionist, but there are some key differences between the two services.
A virtual assistant is an individual who provides various services to businesses and entrepreneurs.
They can do anything from scheduling appointments or handling customer inquiries, to managing your social media accounts. Since they work the same hours as you do, their services are only limited to 8 hours per day maximum, unless of course you’re willing to pay for overtime.
Virtual receptionists take care of inbound calls, messages, appointments, and more. They’re available 24/7 to answer calls even when your office is closed. This service is perfect for businesses that operate in different time zones or receive lots of after-hours calls.
Now that we understand the divide between virtual assistants and virtual receptionists, let Virtual receptionist Miami experts explain why it would benefit your business to hire a virtual receptionist.
A round-the-clock virtual receptionist is one of the main selling points for a service. You’ll never have to lose sleep over missed sales calls again, even when your office is closed.
Instead of customers being greeted by an automated message, our real-life employees will answer their call, ensuring a positive experience every time.
The high costs associated with hiring a full-time, in-house receptionist, including salary, benefits, and training is often why small business owners avoid this option altogether.
By hiring a virtual receptionist, you free yourself up to focus on other priorities that will contribute to business growth. Delegating tasks like answering phones allows you more time to work on developing your company.
If you’re managing a team, big or small, having a virtual receptionist will also help to lighten your load. Your staff won’t have to field calls, and can instead focus on their key responsibilities.
By deciding to have your calls answered by a virtual receptionist, you’re conveying a professional image to your customers and painting the best possible picture for customer satisfaction.
Not only are our virtual receptionists hand-picked and knowledgeable, but they also have the resources necessary to handle any type of inquiry thrown their way. So go ahead and put your customers in good hands.
If your business caters to the different population, you can take advantage of bilingual virtual receptionist service. They can help you bridge the language gap and ensure that your Spanish speaking customers are getting the same quality of customer service as your English-speaking customers.
By providing customer service in both English and Spanish, you can improve your business’ growth potential by appealing to a wider range of customers.
A virtual receptionist service is ideal for businesses that are expanding their call volume but don’t have the extra budget to hire more in-house staff. You can quickly adjust the number of representatives you need, and there’s no pressure of a long-term contract.
A professional and friendly receptionist will always answer your business calls, no matter how many other calls they are receiving.