The Pros and Cons of Using a Virtual Reception Service

If you find yourself struggling to keep up with the administrative side of your private practice, you may want to consider using a virtual reception service considering their advantages.

While the level of assistance depends on various factors such as workload and budget, here are some points compiled by Virtual receptionist Texas team that might help you make the decision to bring a virtual receptionist into your existing practice.

Time-Saving

Pro:

It’s no secret that hiring a private practice assistant might relieve some of the stress for yourself and your team. During peak seasons (such as the flu season!) when employees are thinly spread out, they can step in to handle day-to-day duties as well as their primary responsibilities.

Con:

Since a virtual reception service team will not be in the actual office, you won’t always have a bird’s eye view of their work and will not be able to jump in to assist if needed.

A problem that might take only seconds to fix by simply popping your head around a door can easily escalate into a lengthy phone call or a chain of time-consuming, back-and-forth communications.

However, with good procedures and policies in place, you may resolve difficulties like these quite simply.

Cost Efficiency

Pro:

One of the benefits of working with a virtual administration service is that they are often more affordable than hiring an in-house team. These companies usually have experienced staff and their hours are flexible, so you can get support when you really need it.

Additionally, because virtual receptionists only work for a certain number of hours per week or during high traffic times,  you can save money by not having to add them to your full-time payroll. They are more efficient in their work.

Con:

Hiring a virtual assistant is ideal for those just starting their private practice as they are usually more affordable than full-time help. Although, it is important to note that highly specialized services will charge premium rates.

Additionally, utilizing a virtual reception service means you will need to use Practice Management software which has a small monthly cost. However, this should not be an issue if you’re dedicated to your practice and clients data security.

Workflow and Organization

Pro:

Not only will a digital administration company that specializes in the health sector help your business run smoothly, but they can also teach you how to streamline your daily operations for greater efficiency. So, you will not need to worry about how VR works.

Virtual assistants are often skilled at laying out templates, forms, and using your program’s features to cut down on paperwork. Because utilizing a virtual service does not need a physical location in your office, it allows you more freedom in how you arrange things.

Con:

Handing control of certain tasks over to others can be difficult, especially when we believe that only we can do them correctly. It will take some time to build trust with your virtual reception service, but eventually, you will come to see them as trusted members of your team who are capable of completing the work according to your standards.

Professionalism and Patient Experience

Pro:

One of the most important benefits of establishing a successful virtual meeting service is that your patients will benefit. For many people, medical visits are already stressful, but having a simplified process may make all the difference between an excellent visit and a fantastic one.

As an aside, because they’re working on the clock, a digital administration service used to assist with client-facing activities would be more focused. There is no place for excuses or distractions at work since they are completely committed.

Con:

Virtual reception services cannot provide the same experience as an in-person receptionist, a friendly face to greet patients when they enter your office.

The advantages of employing an in-house receptionist extend beyond the obvious benefit that she or he can answer your calls and greet visitors. An in-house receptionist is also able to understand your company’s culture, since he or she is immersed in it full-time.

You can avoid this with a thorough onboarding procedure for a virtual service, much as you would if you were bringing on a new employee.