Most new businesses don’t have the resources to hire a full-time receptionist at first, therefore they resort to inbound calls.
There are several drawbacks to this strategy, including but not limited to, creating a poor company image, losing clients, and being an overall waste of time. Hiring a virtual reception service can frequently be a good remedy for this problem.
The cost of employing a full-time receptionist is significantly higher than that of a part-time one. Hiring one may set you back two to three thousand dollars each month.
They are not entitled to employer health insurance, paid vacation, or sick leave. Even if only a few businesses can receive calls in the 400 range, it would still cost about $600 per month.
Another advantage of Line is that it bolsters your corporate image. Responding to calls yourself or, worse, using an answering service makes you appear like a small business.
First impressions are crucial in today’s world, so you want to take them very seriously. Having a receptionist or even a virtual one, gives the impression of being efficient and competent.
Customer service may help to minimize the loss of new customers. Customers require prompt attention when they are experiencing difficulties.
Even if they can leave a message on an answering machine, they will most likely hang up and call another competitor who may answer the phone. So you need to vigilant when setting up your VR requirements.
Whoever answers will almost certainly get the client since few businesses take the time to respond appropriately to clients right away.
Virtual receptionists take on many of the duties of an actual receptionist, from handling calls to making reservations, so that you can spend your time more wisely elsewhere.
Additionally, most providers use menu-driven technology that makes it difficult for caller’s to tell they’re not speaking with someone in-person. This could save you a lot of money instead of overpaying somebody for a job that could be done virtually!