A virtual receptionist service can assist retain important client leads, from professional answerphone solutions to particular landlines and phone extensions. Here’s the expert advice from Virtual Receptionist Calgary specialists.
Have you ever missed out on a position because your phone was turned off in time, or were on vacation and all of your equipment was shut off?
Having a receptionist for many sole traders and small businesses would be desirable, but it is just not practical. Is it feasible that technology may take care of the legwork by directing clients and incoming calls to the proper place at the right moment?
After the telephone’s invention, big entities have benefited from in-house switchboards. When you try to contact one of these large companies, a receptionist typically answers or gives you various options for where to route your call.
That way, the caller is always transferred to the appropriate place; thus saving any lost calls (and consequently revenue).
It’s also have benefits to customer service. According to a Global poll, 59 percent of new clients will not leave a voicemail if their call isn’t answered.
Customers (and potential customers) expect to speak with someone when they call (particularly if they phoned instead of sending an email or using social media). Big businesses understand that resolving calls is essential for effective engagement.
While this is ideal for bigger businesses, what does this mean for the independent contractor using their mobile phone or a small to mid-size business? When first beginning, most companies have an easy time connecting with customers. But as the company expands and call volume rises, generally service quality declines.
That’s where a virtual receptionist service may come in handy. Your calls are answered and routed via the cloud using a virtual receptionist service, allowing your customer to receive attention and your company to get an opportunity. You need to be vigilant while setting up VR.
Because the newest generation of virtual receptionist solutions allows you to schedule and manage your calls, you may have more faith in them reaching the correct person at the correct time.
A virtual receptionist is simply a person who takes a call and attempts to connect it with the appropriate individual or department, just as a normal office-based receptionist or switchboard operator does.
A virtual receptionist programmed with your office’s phone system will dial every number until it reaches the right person. If you’re unavailable, it’ll transfer the call to a colleague. The goal is for your customer to always receive an answer.