Don’t Confuse Virtual Receptionists with Virtual Assistants

Virtual assistants and receptionists may assist small businesses in handling their numerous responsibilities without having to rent out traditional workplaces or share a geographic location.

Many small business owners are in the dark when it comes to what they need from virtual help. They don’t know the various services available, how they differ, and which one is best for their needs.

If this sounds like you, don’t be alarmed. This is a guide by virtual receptionist nyc experts which will go into the two major sorts of virtual assistance available on the market and explain the difference so that you can make an informed selection.

What Are the Differences Between the Virtual Receptionists and Virtual Assistants? 

There are a few key ways that these two types of virtual help differ.

  • Virtual receptionists are more focused than virtual assistants. The phrase “virtual assistant” really refers to everything rather than a single title.
  • Virtual assistants can be trained in a wide range of fields, from technology to accounting. If you don’t know precisely what you want from your virtual assistance, it’s possible that a mismatch or wasted money will occur.
  • On the other hand, virtual receptionists have been specifically trained for receptionist duties. When you choose a virtual receptionist, you know exactly what you’ll get: expert client service and freedom from answering phones.
  • Virtual assistants also need a lot more coaching. Virtual employees must be managed carefully.
  • While this may be fantastic, it is frequently tough for small firm owners to complete since they already have a lot of other things to do.
  • In-house receptionists require little instruction. Once you’ve determined how you’d want them to handle calls, they’ll manage your phones efficiently without much involvement from you.

Let’s look at the cost. Receptionists that work virtually are often hired for a monthly rate that is much lower than what you would pay hourly to a traditional employee. This makes them an affordable option for small businesses.

On the other hand, virtual assistants are typically paid by the hour, with rates starting from $15 and going up to $30 per hour. Therefore, this can become expensive quickly, which may not be ideal for startups or solopreneurs who venture alone.

Should You Get A Virtual Assistant or a Virtual Receptionist? 

If you’re thinking about hiring a virtual assistant at work, you’ll need to think about your unique requirements. Virtual assistants may be a good fit if you have the time to research and don’t mind paying per hour. However, the majority of small businesses and startups don’t have this problem.

Small businesses frequently just need assistance with the monotonous day-to-day activities so they can handle the significant projects.

In general, virtual receptionists are almost always a more viable option. They With virtual receptionists, you will have less interruptions from phone calls and they can help with your scheduler while still keeping you in charge of other business decisions and it can boost business productivity.

Also, virtual receptionists tend to become affordable than most cases, making them the better choice for businesses that want to keep operating costs low.


Virtual help has become a key part of many small businesses. These remote workers let business owners assign tasks without having to rent out a traditional office space.

Being virtual does not mean that all services are created equal. Different small businesses have different needs, and therefore, require assorted types of assistants with diverse skill sets, all for a price that works for them.

Although virtual assistants can be beneficial, they usually require more time and effort than a small business owner needs when first growing their company. This ends up costing the business-owner more money in the long run.

A virtual receptionist is a cost-effective and simple-to-implement business solution. They answer your company’s phones, allowing you to focus on operations while staying within budget.

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