Veta Virtual | Virtual Receptionist Canada

24 Hour Virtual Receptionist

Reduce Cost, Increase Productivity

virtual assistant toronto

24 Hour Live Answering Phone Service

Do you realize that 80% of consumers won’t leave a voicemail if they call your company? That implies that 8 out of 10 customers will hang up and may go somewhere else if you don’t answer the phone.

Veta 24 hour Virtual Receptionist allows you to get the most out of your customer service with our 24 hour answering service for businesses. We can provide you with affordable and adaptable solutions without the high costs and big-time commitment of running your own customer care department. Our team of virtual receptionists is accessible at any time to take phone calls and give correct information about your company.

Veta 247 live virtual receptionist allows you to choose from a variety of available call answering plans, each suited to your company’s specific needs. You can also add features and get support that are currently not included in the chosen plan. You won’t be wasting money on features or service you’ll never use when you pick veta virtual’s customized call answering services;

Never Miss an Important Call with veta virtual's 24 7 Live Answering Service

Customers at veta virtual are always connected to a knowledgeable and pleasant virtual customer service representative. Our live receptionist answering service is accessible 24 hours a day, seven days a week, and 365 days a year, so you may be confident that your consumers will always be able to reach someone at your firm no matter what day or time it is. you may rest confident that your customers will be able to contact someone at your organization whenever it is convenient for them.

Our staff can also assist you with taking messages, scheduling appointments, conducting phone surveys, and much more in addition to answering calls. We provide an all-in-one phone answering service that is meant to give your clients outstanding customer support. By following three simple steps, we offer a successful approach to telephone answering service.

Do You Need a 24/7 Answering Service?

No matter what industry you’re in,Veta Virtual will make sure your customers are always connected to a friendly support team member who can answer their questions or direct them to someone who can.

Whether you run a local business, an online empire, or both, Veta Virtual’s live answering phone service has got you covered. We offer exceptional live phone answering services for the following industries:

Legal

Most legal firms are overwhelmed by the sheer number of both current and new clients. It might be difficult to manage everything at once, especially when hundreds of calls and micro-managing appointments are involved.

Medical

Those who work in the medical sector understand that you need a professional, yet sympathetic approach when interacting with patients. Veta Virtual offers clinical call answering and virtual receptionist services utilizing team members who have been thoroughly trained to deal with the many calls that medical offices receive.

Small Business

The service sector comprises a wide range of firms including electricians, plumbers, professional photographers, veterinarians, wedding planners, bloggers, caterers, contractors, funeral homes, hair salons, dog walkers. They all provide critical services to those who require them immediately.

Real Estate Agents

There is no such thing as a 9-to-5 career in the real estate sector. Real estate agents who have invested years of their lives into this profession are fully aware that business happens 24 hours a day, 7 days a week, not just during normal working hours. They also spend an extensive amount of time caring for current clients and their demands.

Financial Sector

People in the financial sector, such as accountants, financial managers, stockbrokers, insurance carriers, and others, understand that interacting with clients over the phone is an important aspect of their job. The time spent on the phone, though, might be inefficient.

IT Support

Our solution has assisted numerous firms in the IT and Technical Support industries provide flawless consumer service, especially during peak call volume or after-hour availability when employees may not be available to respond to inquiries.

4 reasons to use a virtual receptionist

Top Reason to use a Receptionist Service

Canada is a powerhouse of innovation, with many small businesses leading the charge to success. Unfortunately for these companies and their employees though it can be difficult when they need help on tasks like answering calls from customers who want immediate attention or filling out forms because there’s no one around! In order maintain customer satisfaction at all times (especially since most people prefer personal human contact), an excellent solution would be outsourcing this work entirely by using virtual receptionists who will field your questions while also ensuring high quality service standards are met every single time – freeing up valuable team members’ time so everyone has more opportunities in other areas where creativity matters even more such as marketing strategy development

One of the most important things you can do for your customers is to ensure that they always have an expert in-house. A good answering service will make sure their needs are met with professionalism and care, while also boosting retention rates which means happier clients!

A quality call center provides excellent customer support and call answering services by providing reliable communication channels. When companies invest time training employees on how best handle certain situations or questions from potential buyers, it results into improved experience overall – especially when these skilled professionals know exactly what tone should be used depending on circumstance (e). The right company benefits greatly because consumers tend not only become loyal but purchase more often due just doing business locally rather than online if there weren’t any options available.

Maintaining a receptionist can help your business maintain its image as prestigious and refined. When you have an answering machine at the desk, it signals that the company has professionals on staff who are ready to serve their customers’ needs with care for all of those involved in this process–from callers themselves seeking information or directions through employees making transactions during office hours (and even late nights!).

A receptionist is the backbone of any company, and maintaining one can give your business that professional image you’ve been trying to achieve. A virtual assistant will answer phones for you when they aren’t busy at work or with customers in need; this way people know where to go if they want something handled promptly without waiting on hold forever! Our virtual receptionists can even deliver appointment reminders to reduce no-shows and last-minute cancellations.

We will send you a weekly or monthly report on your talented virtual assistants activities. All of the activities are tracked in our software down to the minutes. This way you can make sure all of the hours tracked are accurate.

We accept payment with all major credit cards. And your rate depends on the number of hours needed per week and the complexity of tasks you are looking to accomplish.

Most of our virtual assistants are experienced and skilled in providing great customer service. If you are not happy with your virtual assistant, you can contact our Customer Success team and we will find a solution for you.

You can communicate using phone, email, text, audio, video chat, or instant messaging software

Traditional answering services typically only take and forward messages without personalization. Customers feel like they are talking to someone who has no connection to the business itself.

At VETA, our live virtual receptionist will take your phone calls as if they are your in-house employee who will be answering calls, creating custom greetings, giving pricing information, scheduling appointments for you, and answering questions while also taking messages and screening calls.

We make sure our remote receptionist help your business grow! Simply pick a plan that fits your call volume, follow the signup form and the welcome email, then you are good to go! Our experienced receptionist will begin taking your calls.
Your usage time with our live receptionist is calculated by adding up the Call Time and After-Call Work Time (when we type the call notes and send them to you) which equals the Total Handle Time. For example, if the call lasted 30 seconds and it took our receptionist 30 seconds to send out the call notes, you will be billed for 1 minute of usage. We always charge up to the exact second so we won’t round up the time like other receptionist services. We train our agents properly, give them the most efficient systems and processes so they can work fast, and minimize your bill!
Yes you can! It is free to change your plan and we encourage you to plan ahead and determine how many minutes you need on a month to month basis. We will also monitor your usage and pick out the best plan for you so you will have the most efficient bill with the less wasted minutes.
If you need a custom plan that is not currently offered in the pricing list, please tell us what you need and we can find a way to work with you!
Transferred calls don’t count towards your usage so you don’t have to worry about getting charged extra.
Yes, you can choose to forward your calls to us whenever you like, whether it is part-time or when you are too busy to answer calls (call overflow).

We currently have 3 different options:

  1. Forward customer calls calls to us using your existing phone provider. We recommend you using a service like Grasshopper or Google Voice to host your business number
  2. We can provide a new phone number for you to publish online
  3. Port your existing phone number to us

Our receptionist will use a custom greeting that you provide, take down all relevant information, answer questions on your behalf, transfer calls if needed, and send you a call summary after each call. Most of the time, your clients won’t even know they are talking to a virtual receptionist because our agents act like your in house receptionist to provide the best experiences for your callers.

Yes we can, we can work with the calendar software you are currently using to schedule appointments for you.

We will adapt our call handling to both your business and your needs, you can customize and set up how you want your business calls to be transferred by simply putting the rules in the call instruction. We can either ask you first before transferring the call or transfer based on pre written instruction.

You may update us on your location or whereabouts whenever you like using email. It will make the customer and call feel more personal when we say “Kevin is at the bank right now, but I am happy to take a message for him or offer you his voicemail box”.

Please check out our services here. We also provide virtual assistant services to our clients as well, this includes general admin, market research, email management, calendar management, data entry, and much more than any call center industry.

In order to provide you and your customers the best experiences, we provide a maximum of 5 to 6 dedicated receptionists to your business. We do this so you can get experienced agents who know your business already unlike other virtual receptionist providers who will assign any free agents to your account.