Reduce Cost, Increase Productivity
Do you realize that 80% of consumers won’t leave a voicemail if they call your company? That implies that 8 out of 10 customers will hang up and may go somewhere else if you don’t answer the phone.
Veta 24 hour Virtual Receptionist allows you to get the most out of your customer service with our 24 hour answering service for businesses. We can provide you with affordable and adaptable solutions without the high costs and big-time commitment of running your own customer care department. Our team of virtual receptionists is accessible at any time to take phone calls and give correct information about your company.
Veta 247 live virtual receptionist allows you to choose from a variety of available call answering plans, each suited to your company’s specific needs. You can also add features and get support that are currently not included in the chosen plan. You won’t be wasting money on features or service you’ll never use when you pick veta virtual’s customized call answering services;
Customers at veta virtual are always connected to a knowledgeable and pleasant virtual customer service representative. Our live receptionist answering service is accessible 24 hours a day, seven days a week, and 365 days a year, so you may be confident that your consumers will always be able to reach someone at your firm no matter what day or time it is. you may rest confident that your customers will be able to contact someone at your organization whenever it is convenient for them.
Our staff can also assist you with taking messages, scheduling appointments, conducting phone surveys, and much more in addition to answering calls. We provide an all-in-one phone answering service that is meant to give your clients outstanding customer support. By following three simple steps, we offer a successful approach to telephone answering service.
No matter what industry you’re in,Veta Virtual will make sure your customers are always connected to a friendly support team member who can answer their questions or direct them to someone who can.
Whether you run a local business, an online empire, or both, Veta Virtual’s live answering phone service has got you covered. We offer exceptional live phone answering services for the following industries:
Most legal firms are overwhelmed by the sheer number of both current and new clients. It might be difficult to manage everything at once, especially when hundreds of calls and micro-managing appointments are involved.
Those who work in the medical sector understand that you need a professional, yet sympathetic approach when interacting with patients. Veta Virtual offers clinical call answering and virtual receptionist services utilizing team members who have been thoroughly trained to deal with the many calls that medical offices receive.
The service sector comprises a wide range of firms including electricians, plumbers, professional photographers, veterinarians, wedding planners, bloggers, caterers, contractors, funeral homes, hair salons, dog walkers. They all provide critical services to those who require them immediately.
There is no such thing as a 9-to-5 career in the real estate sector. Real estate agents who have invested years of their lives into this profession are fully aware that business happens 24 hours a day, 7 days a week, not just during normal working hours. They also spend an extensive amount of time caring for current clients and their demands.
People in the financial sector, such as accountants, financial managers, stockbrokers, insurance carriers, and others, understand that interacting with clients over the phone is an important aspect of their job. The time spent on the phone, though, might be inefficient.
Our solution has assisted numerous firms in the IT and Technical Support industries provide flawless consumer service, especially during peak call volume or after-hour availability when employees may not be available to respond to inquiries.
A ideal virtual assistant specializes in a certain area or be able to complete several jobs. They should have worked for different sorts of businesses as well as the ability to adjust to various settings.
Using a virtual assistant can save you time and money. You don’t have to go through a lengthy hiring or interview process very often. And you may save money by employing a virtual assistant as an as-needed contract worker rather than a full-time salaried employee.
Hiring a virtual assistant may help you be more productive while also assuring that clients get prompt answers. For example, if you are too busy to respond promptly to customer questions, a virtual assistant may assist you with this duty.
We will send you a weekly or monthly report on your talented virtual assistants activities. All of the activities are tracked in our software down to the minutes. This way you can make sure all of the hours tracked are accurate.
We accept payment with all major credit cards. And your rate depends on the number of hours needed per week and the complexity of tasks you are looking to accomplish.
Most of our virtual assistants are experienced and skilled in providing great customer service. If you are not happy with your virtual assistant, you can contact our customer success team and we will find a solution for you.
We make sure our remote receptionist help your business grow! Simply pick a plan that fits your call volume, follow the signup form and the welcome email, then you are good to go! Our experienced receptionist will begin taking your calls.
Your usage time with our live assistant is calculated by adding up the Call Time and After-Call Work Time (when we type the call notes and send them to you) which equals the Total Handle Time. For example, if the call lasted 30 seconds and it took our receptionist 30 seconds to send out the call notes, you will be billed for 1 minute of usage. We always charge up to the exact second so we won’t round up the time like other assistant services. We train our agents properly, give them the most efficient systems and processes so they can work fast, and minimize your bill!
Yes you can! It is free to change your plan and we encourage you to plan ahead and determine how many minutes you need on a month to month basis. We will also monitor your usage and pick out the best plan for you so you will have the most efficient bill with the less wasted minutes.
We currently have 3 different options:
Our receptionist will use a custom greeting that you provide, take down all relevant information, answer questions on your behalf, transfer calls if needed, and send you a call summary after each call. Most of the time, your clients won’t even know they are talking to a virtual receptionist because our agents act like your in house receptionist to provide the best experiences for your callers.
We will adapt our call handling to both your business and your needs, you can customize and set up how you want your business calls to be transferred by simply putting the rules in the call instruction. We can either ask you first before transferring the call or transfer based on pre written instruction.
You may update us on your location or whereabouts whenever you like using email. It will make the customer and call feel more personal when we say “Kevin is at the bank right now, but I am happy to take a message for him or offer you his voicemail box”.
In order to provide you and your customers the best experiences, we provide a maximum of 5 to 6 dedicated receptionists to your business. We do this so you can get experienced agents who know your business already unlike other virtual receptionist providers who will assign any free agents to your account.