Archives for July 2022

How virtual receptionists can help your business thrive

July 2022

Did you know that if your call connects to voicemail, around 75% of consumers will hang up? That means as a business owner, you might be losing up to 75% of your potential client base because no one is available to answer the phones.

Of course, we understand. As a small business owner, you’re undoubtedly very busy. When there is job to be done, you can’t waste time answering phone calls all day long. You haven’t hired an administrative assistant either maybe it’s just not feasible to hire someone full-time to assist you with your workload. So, what are your options?

This is where a virtual receptionist comes in handy. When you use a virtual, professional answering service as a US company owner, you can rest easy knowing that your calls will be answered by someone competent, pleasant, and locally based.

It’s a low-cost, 24-hour service that may save you from missing out on the most crucial call of your business’s history! That’s an opportunity you can’t afford to miss.

What is a virtual receptionist?

A virtual receptionist, or virtual answering service, is an employee who works for you from a remote location. They may be in the next room or halfway across the United States, it makes no difference. It’s their duty to answer your calls so you don’t miss any critical business.

Benefits of a virtual receptionist

There are several advantages to using a virtual answering service, including:

1. Cost Effective

When you hire a full-time live receptionist service, someone who works directly for you and is employed by the day, you pay them an hourly wage based on a predetermined number of hours per day. You also need to include holiday premiums, sick pay, and other leave rights.

You’ll need to book an appointment as well. Not only that, but you’ll also have to hire an office. You simply pay for the time they work. If an assistant is ill, another will be assigned to fill in for them. You don’t miss out on any opportunities and can save money.

2. Professionalism

When you’re too preoccupied to take a call, or when you forget to return a person’s phone call, it gives the impression that you don’t care about your job.

Having someone on hand to handle calls for you helps your consumers have a good impression of you. Calls are quickly and professionally responded to, assuring your clients that they are top priority.

3. Flexibility

You can have a virtual receptionist working for you for 4 hours a day, 24 hours a day, or all day if you like. It is entirely up to you. If you deal with foreign clients who frequently call you late at night, having a virtual receptionist will allow you to sleep through it.

4. Better Productivity

According to studies, people who work eight hours a day in an office only work for 30% of the day. That’s correct. There are about three hours during which one is productive. The remaining portion of the time is spent reading news websites, conversing with coworkers, eating food and drinking coffee.

Your team of Virtual Receptionists will answer your calls, schedule appointments, and generate leads 24 hours a day, seven days a week. They can work non-stop for hours at a time. You may hire them for four hours and receive four hours of high-quality service in which they only handle your calls, book appointments, and create leads. So clearly Virtual receptionists increase business productivity.

5. More Time

Hiring someone to take care of your phone calls may save you hours of time. You have the option to prioritize who you contact back and when you receive notifications from your virtual assistant. This allows you to focus on the things that really matter.

Based in Toronto - serving all of US and CANADA

How virtual receptionist helps in bad economic times

July 2022

When the economy is struggling, businesses need to find ways to cut costs. One way to do this is by using a virtual receptionist instead of a traditional in-office receptionist. Virtual receptionists can save your business money in several ways.

The Following are 9 ways in which virtual receptionist helps in bad economic times:

1. Save on office space

When you have a virtual receptionist, you don’t need to worry about having enough space for a traditional receptionist desk. This can free up some much-needed office space, which can be used for other purposes or rented out to save money.

2. Save on salary and benefits

A virtual receptionist costs a fraction of what you would pay a traditional in-office receptionist. You also don’t have to worry about providing benefits for a virtual receptionist since they are usually independent contractors. They can help improve your Bottom Line.

3. Training Costs

There is no need to spend money on training a virtual receptionist since they will already have the skills and knowledge needed to do the job.

4. Equipment Costs

A virtual receptionist doesn’t need a fancy desk or office chair since they will be working from home. This can save your business money on office furniture and equipment.

5. Miscellaneous Costs

There are other miscellaneous costs associated with having a traditional in-office receptionist that you don’t have to worry about with a virtual receptionist. These can include things like computer software, telephone lines, and office supplies.

6. Get more hours for your money

A virtual receptionist can often work more hours than a traditional in-office receptionist since they are not limited by office hours. This means you can get more work done during the day and evening hours when it is convenient for you.

7. Have coverage 24/7

With a virtual receptionist, you can have coverage 24 hours a day, 7 days a week. This is important if you have customers or clients in different time zones or if you need to be available after normal business hours.

8. Get help with overflow calls

During peak times, your virtual receptionist can help with answering calls so that your regular staff doesn’t get overwhelmed. This can help to improve customer service and keep your business running smoothly.

9. Get help with special projects

A virtual receptionist can also help with special projects that come up from time to time. This can free up your regular staff to focus on their normal duties and keep your business running efficiently.

As you can see, there are many ways that a virtual receptionist can help your business save money during tough economic times. If you’re looking for a way to cut costs, consider using a virtual receptionist for your business needs.

Based in Toronto - serving all of US and CANADA

How Virtual Receptionist help Improve your bottom line

July 2022

If you own or manage a business, you know that first impressions are important. Your lobby or reception area is often the first (and sometimes last) place that customers or clients will interact with your company. Having a professional, friendly, and helpful virtual receptionist can go a long way in making sure those interactions are positive ones.

But what does a virtual receptionist do, exactly? And how can they help improve your bottom line? Let’s take a closer look.

A virtual receptionist is a remote worker who handles all of the same tasks as an on-site receptionist, such as answering phones, scheduling appointments, and greeting visitors. The main difference is that they work remotely, usually from home or another location outside of your office.

There are many benefits to using a virtual receptionist, but here are Five of the most important ways they can help improve your bottom line:

1. Improve Customer Service

Your virtual receptionist can help improve customer service in a number of ways. First, they can answer calls and route them to the appropriate person or department, which can help reduce wait times and ensure that calls are handled quickly and efficiently.

They can also help schedule appointments and provide information about your products or services. And because they’ll be working remotely, they can be available during extended business hours or on weekends, when you may not have traditional office staff available.

2. Handle Administrative Tasks

In addition to answering phones and providing customer service, your virtual receptionist can also handle a variety of administrative tasks, such as scheduling appointments, managing your calendar, and handling travel arrangements.

This can free up your time so you can focus on more important tasks, such as running your business or growing your client base.

3. Reduce No-shows

No-shows are a common problem for businesses that rely on appointments, such as hair salons, spas, and doctor’s offices. But by using a virtual receptionist, you can reduce the number of no-shows because they’ll be able to confirm appointments in advance and send reminders via text or email.

4. Increase Sales

Your virtual receptionist can also help increase sales by upselling products or services and providing information about promotions or discounts. They can even handle follow-up calls after a purchase has been made to ensure that the customer is satisfied with their purchase. They can help your business thrive more.

5. Improve Customer Retention

Finally, your virtual receptionist can help improve customer retention by building relationships with your customers and keeping them informed about your company’s latest news, products, or services. They can also handle customer service issues quickly and efficiently, which can prevent small problems from turning into bigger ones and boost productivity.

As you can see, there are many ways that a virtual receptionist can help improve your bottom line. If you’re looking for a cost-effective way to improve your business, a virtual receptionist may be the perfect solution.

If you’re interested in learning more about virtual receptionists or how they can help improve your bottom line, contact us today. We’ll be happy to answer any of your questions.

Based in Toronto - serving all of US and CANADA

5 Ways a Virtual Receptionist can Save you Money

July 2022

Virtual Receptionist services provide organizations of all sizes the ability to operate more effectively and efficiently. A virtual receptionist is an employment that is done through a contract. They generally give administrative support, such as phone answering and/or appointment scheduling, on a regular basis.

The top five ways to save money by hiring a virtual receptionist have been listed below.

1. Save on overhead

The advantage of using a virtual receptionist is that you only pay for what you use. Unlike having a full-time in-house receptionist, you may choose when your virtual receptionist is available to work.

Furthermore, miscellaneous payments made to freelancers throughout the world are deducted.

Businesses that need to pay for a live support team will benefit from an answering service firm’s remote reception team. This frees up resources for small businesses with less manpower. They also help improve your bottom line. 

2. A Virtual Receptionist Requires Minimal training

New workers usually require a certain amount of onboarding. Onboarding can be time-consuming and expensive.

Virtual receptionist businesses generally give comprehensive training to their staffs. They are able to get going immediately in any organization because they have received thorough training.  Virtual Receptionists Boost Productivity in your business.

3. Minimize Opportunity Cost

Missing a call may not seem like much of a problem until you consider the cost. Missing a call comes with a significant price tag. Before calling back, 70% of consumers will transfer to another business.

As a result, losing just one call might cost thousands of dollars in lost revenue over the lifetime of a potential client. Making sure that you have coverage during the most active business hours may significantly impact your bottom line.

4. Decrease Turnover

Recruitment is one of the most time-consuming tasks for small business owners. It takes up a lot of time and causes a lot of aggravation when a new employee doesn’t work out. 

Enlisting the help of a virtual receptionist allows you to add someone to your team who has already been pre-vetted. In addition, if the individual doesn’t work out for your business, you’ll be able to replace him or her without any downtime or additional training. It really helps during bad economic times.

5. A Virtual Receptionist Increases Your Productivity

For small company owners, time is money. Your productivity rises when your time is freed up to focus on the activities that generate the most income.

For many business owners, taking calls, scheduling appointments, and responding to standard questions is a waste of their time.

Investing in remote reception services frees up time to focus on client acquisition, development, marketing initiatives, and, in many cases, acting as the main practitioner.

Based in Toronto - serving all of US and CANADA