Did you know that if your call connects to voicemail, around 75% of consumers will hang up? That means as a business owner, you might be losing up to 75% of your potential client base because no one is available to answer the phones.
Of course, we understand. As a small business owner, you’re undoubtedly very busy. When there is job to be done, you can’t waste time answering phone calls all day long. You haven’t hired an administrative assistant either maybe it’s just not feasible to hire someone full-time to assist you with your workload. So, what are your options?
This is where a virtual receptionist comes in handy. When you use a virtual, professional answering service as a US company owner, you can rest easy knowing that your calls will be answered by someone competent, pleasant, and locally based.
It’s a low-cost, 24-hour service that may save you from missing out on the most crucial call of your business’s history! That’s an opportunity you can’t afford to miss.
What is a virtual receptionist?
A virtual receptionist, or virtual answering service, is an employee who works for you from a remote location. They may be in the next room or halfway across the United States, it makes no difference. It’s their duty to answer your calls so you don’t miss any critical business.
Benefits of a virtual receptionist
There are several advantages to using a virtual answering service, including:
1. Cost Effective
When you hire a full-time live receptionist service, someone who works directly for you and is employed by the day, you pay them an hourly wage based on a predetermined number of hours per day. You also need to include holiday premiums, sick pay, and other leave rights.
You’ll need to book an appointment as well. Not only that, but you’ll also have to hire an office. You simply pay for the time they work. If an assistant is ill, another will be assigned to fill in for them. You don’t miss out on any opportunities and can save money.
When you’re too preoccupied to take a call, or when you forget to return a person’s phone call, it gives the impression that you don’t care about your job.
Having someone on hand to handle calls for you helps your consumers have a good impression of you. Calls are quickly and professionally responded to, assuring your clients that they are top priority.
You can have a virtual receptionist working for you for 4 hours a day, 24 hours a day, or all day if you like. It is entirely up to you. If you deal with foreign clients who frequently call you late at night, having a virtual receptionist will allow you to sleep through it.
4. Better Productivity
According to studies, people who work eight hours a day in an office only work for 30% of the day. That’s correct. There are about three hours during which one is productive. The remaining portion of the time is spent reading news websites, conversing with coworkers, eating food and drinking coffee.
Your team of Virtual Receptionists will answer your calls, schedule appointments, and generate leads 24 hours a day, seven days a week. They can work non-stop for hours at a time. You may hire them for four hours and receive four hours of high-quality service in which they only handle your calls, book appointments, and create leads. So clearly Virtual receptionists increase business productivity.
5. More Time
Hiring someone to take care of your phone calls may save you hours of time. You have the option to prioritize who you contact back and when you receive notifications from your virtual assistant. This allows you to focus on the things that really matter.